D&D Customer Feedback

D&D Bicycles and Hockey is committed to customer service and satisfaction. Our staff is dedicated to providing the best in-store and online experience possible. That’s why we welcome your feedback – we want to know if you’re completely satisfied, and to improve any areas where you may not be. Please take a few minutes to complete our survey.

Customer Information
Name: *  
Address:  
Phone:  
Email: *   
Gender: Male     Female      *   
Age:
< 18      18-24     25-35     36-49     50+ *		  

Website Experience

    
If there were anything you could change about our website, what would it be?  
How would you rate the overall appearance of our site? 1. Poor
2. Below Average
3. Average
4. Above Average
5. Excellent 		 
Did you find it easy to navigate through the site? 1. Yes
2. No		  
If no, why?  

Store Experience: Quality of Service

  
I was greeted after entering the store: 1. Immediately
2. Within 5 minutes
3. Between 5 & 15 minutes
4. More than 15 minutes or not at all		  
The salesperson introduced him or herself by name: 1. Yes
2. No		  
The salesperson addressed my needs, concerns and questions about the product(s); 1. Entirely
2. Somewhat
3. Not at all		  
The salesperson was knowledgeable about the product(s) he or she was presenting: 1. Yes
2. No
3. Not sure / couldn't tell		  
The salesperson explained how the product’s features would benefit me: 1. Yes
2. No		  

Store Experience: Environment

  
This was my first visit to a D&D Bicycles and Hockey Location: 1. Yes
2. No		  
Which location did you visit? 1. Berkley
2. Brighton
3. Northville
4. Waterford
5. Westland 		 
The store was clean and inviting: 1. Yes
2. No		  
The products were easy to find: 1. Yes
2. No
2. Some were, some weren't		  
The products were neatly presented: 1. Yes
2. No
2. Some were, some weren't		  

General Comments

    
Please enter any other comments or questions you may have,  
* Required information

 

 

 

Please help us to continually make your D&D experience even better by offering your honest feedback. As a thank you for your fully completed survey - you will receive a printable coupon for free D&D Rewards membership.

Here's some things people are saying about D&D today...

"WOW!! Is it possible that such valiant behavior still exists among small business owners??... while I was waiting for my bike, another mechanic was working on aligning or "trueing" a wheel on a different bicycle. He notified the clerk at the cash register that, although the customer had requested this alignment, he believed that the wheel was, in fact, substantially aligned and he had to make only a minor adjustment. He instructed the clerk to not charge the customer for that service. What was MOST impressive was that he did this in the absence of the customer, who was not present in the store at the time.
Now THAT'S integrity, and that's worth rewarding with consumers' business."

"...really great site and a great place to be. The staff is the best ever! I wish I had spare time to be a part of the team there too. This website is just another great addition to the already existing great service you offer!"