D&D Policies & Programs
Accepted Forms of Payment
D&D accepts the following payments:
- Credit and Debit: Visa, Mastercard, Discover, American Express
- D&D gift cards
- Trek Credit Card
*D&D does NOT accept personal checks.
*All online transactions will require the customer to show valid identification and the credit card that was used for the purchase. Name on credit card and ID must match in order to pick up purchased items.
Our goal is to get everyone on the bike of their dreams and we understand that sometimes they need a little help to make that happen. That’s why D&D offers a great layaway option. Please note these simple guidelines:
- All layaways require a minimum 10% deposit at the time of your layaway
- A layaway holds your bike for 30 days, with regular payments
- If after 30 days you have not made a payment, or do not wish to maintain your layaway, whatever payments have been made will be transformed into an in-store credit and the bicycle returned to stock
- Christmas Layaway - We will hold your bike at the store you purchase it until the week of Christmas free of charge. We also start our 60-Day Bike Guarantee Return Policy on Christmas Day. This gives you and your loved one a fair amount of time to test your new ride or gear to make sure it is what he or she wants!
In-store - free shipping to the store within two weeks of purchase. Exclusions may apply. Expedited shipping is available.
Shipping fees for out of stock product and expedited orders is shown below.
- Bikes $29.99
- Car Racks $14.99
- Part & Accessories $9.99
Online - free shipping over $100. Excludes sale and clearance items. Other exclusions may apply.
Bicycle Home Delivery - within 100 miles of any D&D store location only. Exclusions may apply.
Sometimes our sales may overlap or you may have purchased something just before or after a sale. If you bring this to our attention within 7 days of a sale, we will apply an in-store credit to your account to make up the difference, unless the current sale excluded previous purchases.
D&D always price matches any local competitor’s advertised price. Price match does not apply to online stores, but only local competitors with proof of sale price. Special orders excluded. Other exclusions may apply.
We stand behind everything we sell and will do our best to get you the right products for whatever you may need. If you are not satisfied and find the need to return something, please return the item within 30 days, in new condition and original packaging and we'll replace it or give you a refund. The following guidelines also apply:
Original Form of Payment
- Cash - under $50, cash return; over $50, check from office
- Credit - applied to same card used for purchase (with physical card and valid I.D.)
- Trek Credit Card - applied to Trek CC, with the same terms as the initial purchase
- Gift Card - in-store credit
**Special orders and clearance items are exchange only and non-refundable. Other restrictions may apply.
Bicycles and Hockey Sticks
- Full return within 30 days, with receipt and no signs of use
- Return policy begins with date of original bicycle purchase or deposit
- Limit to one bicycle return per year per customer/family
Accessories, Apparel, Footwear and Other Items
Full return within 30 days, with receipt and no signs of use, price tag and packaging intact or in original packaging, otherwise in-store credit within 30 days.
We have partnered with Bicycle Blue Bike and honor trade-ins that are accepted by them for an instant in-store credit on your purchase. Restrictions may apply.
Kid's Bike Trade-Up Program
Purchase any kids bike at D&D and you qualify for our Kid's Bike Trade-Up Program. Bring the bike back in good condition once your child outgrows it and get up to $75 toward a new bike that better fits them. Valid on kids bikes under 26".
- You can start dropping bikes off at D&D Waterford 1 week prior to the first SWAP
- We will accept bikes until the Thursday before the final SWAP
- Bikes that do not sell must be claimed two weeks after the final SWAP
- A 25% commission is taken for all sales
- If your items sells, a check will be issued to you
- We accept pedal & electric-assist bikes
- No motorized bikes or other equipment accepted
- Any goods or monies not claimed within 14 days of the SWAP become property of D&D Bicycles, INC.
- Release of your goods to D&D Bicycles, INC indicates agreement with these terms
Service & Repair
We stand behind our service for 30 days. If for whatever reason you are unsatisfied with your work order, please bring it back to the store that performed your service within 30 days.
The application process is easy and takes only a few minutes. Once you are approved* and have received your account information, you can begin enjoying all the benefits of your Trek credit card account.
*All applications are subject to credit approval.
- Convenient minimum monthly payments
- No annual fee
- Convenient payment options (ask your sales associate for details)
- Accepted at over 1,300 Trek Retailers
Discounts and promotions are valid on in-stock items only. Sales and coupons cannot be combined with other existing discount offers. All discounts are taken off of the MSRP or highest advertised price for the item. Exclusions may apply for all sales. Discounts cannot be honored on previous purchases. Typos and other errors will result in voided transactions.