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D&D Policies & Programs

Accepted Forms of Payment

D&D accepts the following payments:

  • Cash
  • Credit and Debit: Visa, Mastercard, Discover, American Express
  • D&D gift cards
  • Synchrony Financing
  • Paypal & Paypal Financing

*D&D does NOT accept personal checks. 

*All online transactions will require the customer to show valid identification and the credit card that was used for the purchase. Name on credit card and ID must match in order to pick up purchased items.

In-Store Pickup

Online orders for in-store pickup can take up to 48 hours to process, some exclusions may apply. A D&D Team Member will be in contact with you as soon as your items are ready for pickup. Valid ID must be present at time of pickup.


In-store - shipping to store for pickup is always offered and, in some cases, free of charge. Exclusions may apply. Expedited shipping is available.

Ship to Home fees vary based on recipient address. 

$50 Bicycle Home Delivery - within 100 miles of any D&D store location within the United States. Delivery should be expected within 14 days of purchase for in stock bicycles. Exclusions may apply.

Price Adjustments

Sometimes our sales may overlap or you may have purchased something just before a sale. If you bring this to our attention within 7 days of a sale, we will apply an in-store credit to your account to make up the difference, unless the current sale excluded previous purchases. 

Price Match

D&D always price matches any local competitor’s advertised MSRP price. Price match applies to local competitors with proof of sale price. Special orders excluded. Other exclusions may apply.


We stand behind everything we sell and will do our best to get you the right products for whatever you may need. If you are not satisfied and find the need to return something, please return the item within 30 days, in new condition and original packaging and we'll replace it or give you a refund. The following guidelines also apply:

Original Form of Payment

  • Cash - under $50, cash return; over $50, check from office
  • Credit - applied to same card used for purchase (with physical card and valid I.D.)
  • Synchrony Credit Card - applied to Synchrony Credit Card, with the same terms as the initial purchase
  • Gift Card - in-store credit

**Special orders and clearance items are exchange only and non-refundable.  Shipping fees are non-refundable. Other restrictions may apply.  

Bicycles and Hockey Sticks

  • Full return within 30 days, with receipt and no signs of use
  • Return policy begins with date of original bicycle purchase or deposit
  • Limit to one bicycle return per year per customer/family

Accessories, Apparel, Footwear and Other Items

Full return within 30 days, with receipt and no signs of use, price tag and packaging intact or in original packaging, otherwise in-store credit within 30 days.


We have partnered with Pro's Closet and honor trade-ins that are accepted by them for an instant in-store credit on your purchase. Restrictions may apply.

See what your bike is worth >

Kid's Bike Trade-Up Program

Purchase any kids bike at D&D and you qualify for our Kid's Bike Trade-Up Program. Bring the bike back in good condition once your child outgrows it and get up to $75 toward a new bike that better fits them. Valid on kids bikes under 26".

Service & Repair

We stand behind our service for 30 days. If for whatever reason you are unsatisfied with your work order, please bring it back to the store that performed your service within 30 days. 

Synchrony Card

The application process is easy and takes only a few minutes. Once you are approved* and have received your account information, you can begin enjoying all the benefits of your Synchrony credit card account. 

*All applications are subject to credit approval.

Cardholder Benefits:

  • Convenient minimum monthly payments
  • No annual fee
  • Convenient payment options (ask your sales associate for details)
  • Accepted at most Giant Retailers


Discounts and promotions are valid on in-stock items only. Sales and coupons cannot be combined with other existing discount offers. All discounts are taken off of the MSRP or highest advertised price for the item. Exclusions may apply for all sales. Discounts cannot be honored on previous purchases. Typos and other errors will result in voided transactions.